A Study on Risk Management in E-Banking Services at SBI Bank

Abstract

Electronic Banking (e-banking ) is defined as the automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels. E-banking includes the systems that enable financial institution, customers, individuals or businesses, to access accounts, transact business, or obtain information on financial products and services through a public or private network, including the internet.

E-banking is also called internet banking, electronis founds transfers and mobile transfer using various banking apps and credit cards. Nowadays, internet banking sites process customer service inquiries, allow transactions from one account to another, take loan application, open new accounts etc. In addition to the rapid use of electronic bank branches an entire financial community has suddenly offering most and financial service.

As customers are visiting banks more and more are using ATM, home banking terminals and the internet to do their financial business. It is supported by speed of telecommunications, powerful inexpensive computers and secured encryption. This charge to the internet is increasing the numer of competitiors in the market.

Technology has introduced new ways of delivering banking to ther customer, such as ATM and internet banking.