Complaint Policy

Complaint Policy

The TMP Universal Journal of Law, Business, and Management (UJLBM) values feedback and concerns from all stakeholders, including authors, reviewers, readers, and editors. We are committed to handling complaints in a transparent, fair, and prompt manner.

Scope of Complaints

The following issues may be addressed under this policy:

  1. Editorial Process:
    • Delays in peer review or publication timelines.
    • Concerns about the quality or fairness of the review process.
  2. Ethical Issues:
    • Allegations of research misconduct, plagiarism, or ethical violations.
    • Concerns regarding conflicts of interest or authorship disputes.
  3. Publication Errors:
    • Mistakes in published articles, such as factual errors, citation issues, or formatting inconsistencies.
  4. Accessibility or Technical Issues:
    • Difficulties in accessing the journal’s website, submission system, or published articles.

How to Submit a Complaint

Complaints must be submitted in writing via email to the editorial office at editorujlbm@gmail.com. The complaint should include:

  1. Complainant’s full name and contact details.
  2. Description of the issue or concern.
  3. Relevant supporting evidence, if applicable (e.g., screenshots, emails, or documents).

Complaint Handling Process

  1. Acknowledgment:
    • Complaints are acknowledged within 3 business days of receipt.
  2. Initial Review:
    • The editorial team conducts a preliminary assessment to determine the validity and severity of the complaint.
    • If the complaint relates to research misconduct or ethical issues, it is escalated to the Editor-in-Chief or an independent review committee.
  3. Investigation:
    • A thorough investigation is conducted, involving all relevant parties (e.g., authors, reviewers, editors).
    • Confidentiality is maintained throughout the process.
  4. Resolution and Response:
    • The complainant is informed of the findings and any corrective actions within 30 business days.
    • If additional time is required, the complainant will be notified of the delay and provided an updated timeline.

Outcomes and Corrective Actions

Depending on the nature of the complaint, the following actions may be taken:

  1. For Editorial Issues:
    • Improved editorial processes or peer review practices.
    • Revisions to publication timelines or editorial policies.
  2. For Ethical Concerns:
    • Retraction or correction of published articles.
    • Reporting ethical violations to the authors’ institutions or funding agencies.
  3. For Technical Issues:
    • Immediate resolution of website or accessibility issues.

Appeals Process

If the complainant is dissatisfied with the resolution, they may appeal the decision by contacting the Editor-in-Chief at editorujlbm@gmail.com. The appeal will be reviewed by an independent committee, and a final decision will be communicated within 15 business days.

Confidentiality and Transparency

  • All complaints are handled with the strictest confidentiality.
  • Resolutions are documented to ensure transparency and to facilitate process improvement.

Contact Information

For complaints, inquiries, or appeals, please contact:

  • Email: editorujlbm@gmail.com
  • Phone: +91-9303939928, +91-7000912835

The TMP Universal Journal of Law, Business, and Management strives to uphold the highest standards in academic publishing and welcomes constructive feedback to improve its processes and services.